Multi-platform Chatbot
A chatbot platform that answers customers on WhatsApp and Telegram from one shared engine, designed to extend to Instagram and TikTok.
Why you would want this
One assistant that answers customers on WhatsApp and Telegram, remembers who they are, and never sleeps.
Customer messages arrive on several apps at once. Replies are slow after hours, answers vary by who picked it up, and the same customer is a stranger on each channel.
What it does for the business
Answer at any hour
An AI-assisted assistant handles common questions immediately, so customers get an answer while they are still interested.
Know the customer across channels
Identities are linked, so someone who wrote on Telegram yesterday and WhatsApp today is recognised as one person with one history.
Add channels without rebuilding
Each platform is a thin adapter over one shared engine, so adding another channel is a smaller job than starting again.
Why people want it
- Meets customers on the apps they already use, with nothing to install.
- Structured conversation flows for the important journeys, with AI for everything else.
- Conversation history is stored, so nothing said to the bot is lost.
Built for
Businesses whose customers message them on chat apps and who want fast, consistent replies without hiring a support team for it.
What’s inside
- Shared engine: sessions, message format, flow engine
- AI answer layer
- Identity linking across platforms
- WhatsApp adapter
- Telegram adapter
- Database for users, sessions and messages
Want one like this?
Every business is different, so treat this as a starting point. The estimate shows what it would take to build something of similar scope, line by line, in USD and Kenyan shillings.
- 2026
- Private repository
- TypeScript
- Prisma
- Sep 2026